Frequently Asked Questions

We’re located at Guangdong, China since 2010, welcome your visiting at any time.

Yes, our team attend Hongkong Jewlery show every March,June and September in every year.

Absolutely, our projects manager will update the projects management files weekly when over 3 projects are ongoing at the same time. Save your headache on it.

That’s part of our service for all partners. So our partners just need focus on marketing and our team will take good care of all products part, including new launches.

Efficiency is what we care most for our partnerships. Sales managers are standby to do video conference meetings for any new projects and ready to provide flexible solution within the day of discussion.

100% QC is solid procedure for all order , either it’s 300pcs or 30,000pcs. Two rounds of QC procedures including IPQC and OQC.

Machines are assisting for QC work , including the plating color and quality details by test reports.

Regularly 1-2 days.

Yes, we use more 316L stainless steel for brands custom projects. Test reports could be provided.

Yes, standard PVD waterproof plating solution is applied in our production solution. Which plating layer contains solid gold to secure long lasting quality.

Yes, we invested in custom stone production factory , signed contract with our fresh water pearl partner , also contract with various raw material suppliers like Miyuki Japan, to make sure the priority supply to our factory works all the time.

Yes, custom styles are what we’re good at since 2010.

Regular styles production lead time is about 3-4 weeks. Depends on the specific structures and finishes.

Yes, CAD artwork will be provided before sampling to physical sample. And PPS(pre-production sample) will be provided for approval before bulk production, making sure no risks.

Our team could help clients bring ideas to reality , from hand-drawing sketches or designing files, even by reference pics. Hassle-free to create New.

Yes, we’re able to customize the plating colors or quality frame based on clients market need. Better to ship physical sample to us then align on the quality details.

Yes, natural stone color chart will be provided for custom stone products. Whatever is the stone type or shape or size ,etc.

Yes, team is working on various cords for premium handcraft jewelry, including wax cords, leather cords , polyester cord , cotton cords,silicone string,tiger tail,etc. Custom material cords could be done as well beside available ones.

Regular MOQ is 100-300pcs for jewelry pieces. Findings will require 300-1000pcs per style. Depends on specific structure and finish.

Yes, either engrave logo or add on logo tag to current pieces.

Flexible solutions are available when you issue urgent orders. That’s what we’re good at.

-Raw accessories could prepare in advance to save time . -Also our contract raw materials supplier partners will supply to our factory with priority always. – We could pay extra for working over time to speed up production procedures. – Another advantage is production happens almost in-house under well control.

We don’t do drop-shipping in our factory but we could recommend the 3PL in China to achieve your drop-shipping demand.

Yes, we could do professional products shooting for partners, main for plain backgroud HD pics for website or social media platform use.  Also model/mood pics and videos by AI tool.

Yes, we could provide various jewelry products labels for packaging and marketing purpose.

Yes, we could deliver goods to any place in China within 3 days.

You can check from DHL/FedEx/UPS websites , we signed agreements with reliable global logistic companies with good prices rate.

Yes. This is highly promised and any manufacturing defectives will be replenished or refund once you find when receiving the parcel .

Yes, team could assist to do that. Like SGS tests. Regularly 2-3weeks.

Yes, 48-72 hours regularly.

Yes. Test report could be tested and provided by Garman-made test machine.

Yes, test reports can be provided accordingly.

We will take immediate full responsibility to any manufacturing defectives after you receive the parcel in 7 days.

Regular 1 year for daily wearing under taking good care of jewelry pieces.

Yes, we could help do the strict products tests for all partners. Being transparent is one of basic principle in S&J factory.

It depends , regular 1-3 years will do.

Nope. We do not recommend to wearing jewelry pieces in salty water sports. Also need wash it with clean water after that.

Yes, we could pack goods properly based on client packaging requests after 100% QC of bulk goods.

Team will provide professional solutions after getting to know your target costs and marketing ideas.

Pouches or folded cases are recommended to save shipping cost. Also various shipping solutions are available to save costs for our partners.

We could produce packages from our invested package factory in 2020 , saving your cost and headache on management.

Yes, we could produce in certain MOQ and keep the balance qty here for future reorders.